OPERA ASSIST

Remote maintenance and expert remote assistance — in augmented reality.

A breakdown at 11pm. The expert is 300km away.
How do you intervene?

Existing remote maintenance solutions cost several thousand euros in hardware alone. They operate in a closed system, incompatible with your existing tools. And they require specific training. OPERA ASSIST takes the opposite approach: an affordable Quest headset, a 2-minute connection, and your expert sees exactly what the operator sees—from their PC, wherever they are.

2 min

to connect a field operator to the expert who can help them — without travel, without waiting

≃15×

moins cher qu’un casque de télémaintenance industriel dédié — le Quest est entre 300 et 500 €, contre 3 000 à 5 000 € pour les alternatives

+6 tools

integrated into the solution — video conferencing, PDFs, videos, 3D objects, checklists and guided procedures

Positioning

Industrial remote maintenance — without the compromises

Existing market solutions

✕Headset priced at €3,000–€5,000 — prohibitive entry cost

✕Closed system — it's impossible to integrate your existing tools without additional cost

✕Microsoft discontinues HoloLens 2 — end of sales

✕Helmet that completely blocks the field of vision — dangerous in a workshop

✕Specific training is mandatory for each solution.

OPERA ASSIST on Quest headset

✓Casque marché déjà connu, accessible entre 300 et 500 €

✓Compatible with Teams, Zoom, Google Meet + integrated OPERACAP solution

✓Unobstructed field of vision — ergonomic design adapted to the industrial context

✓Security and confidentiality of exchanges controlled

✓Ready to use in 2 minutes — no specific training required

30 days 02 hours 24 minutes 15 seconds

Until December 12, 2026

To book

Field operator + PC expert — shared real-time first-person view

Remote maintenance

A 3-step support session

01 — CONNECTION

The operator starts the session

From the Quest headset, the operator starts an OPERA ASSIST session with a single tap. The expert receives a notification on their PC and joins within 2 minutes. No installation, no codes to enter.

02 — SHARED VIEW

The expert sees what the operator sees

The expert has a first-person view video feed from the operator's headset. They can annotate, point, and draw directly in the operator's field of vision in real time.

03 — RESOLUTION

Problem solved, intervention documented

The expert guides the operator step by step. They can trigger OPERA PROCESS procedures directly from the session. The intervention is automatically tracked and archived.

Session features

What the expert can do during an OPERA ASSIST session

The expert controls the session from their PC. They have a set of tools to guide, demonstrate and document in real time — the operator receives everything directly in their headset.

📹

Video conference

Real-time video window — compatible with Teams, Zoom, Google Meet or integrated OPERACAP solution.

📄

PDF documents

Transfer and display documents, plans or instructions directly in the operator's headset.

🎥

Images & videos

Send reference photos or explanatory videos that appear in the operator's field of vision.

🆕

3D Objects & Arrows

Position directional arrows or 3D markers directly in the operator's space to indicate where to intervene.

📄

Texts & instructions

Display written instructions, warnings, or parameters to be observed within the operator's field of vision.

✅

Guided checklist

Send a list of actions to be executed step by step. The operator validates each point, the expert monitors the progress live.

📋

Procedures PROCESS

Trigger an OPERA PROCESS procedure directly from the session — the operator is guided step by step without interrupting the communication.

💾

Archived session

Each session is automatically recorded and archived — complete traceability of interventions for your quality records.

Remote maintenance — use cases

In what situations does OPERA ASSIST intervene?

MACHINE BREAKDOWN

Incident outside of business hours

A machine breaks down at 11 p.m. The on-call expert joins the session from home in 2 minutes. He sees the incident live and guides the repair — without leaving his home.

MULTI-SITES

One expert, multiple sites simultaneously

A single expert can work on multiple sites simultaneously or sequentially. No more costly travel to each site.

COMMISSIONING

Supplier installation support

A supplier technician guides the commissioning process from their office while your team installs on-site. Zero travel, zero waiting.

ON-THE-JOB TRAINING

Support for a lone operator

An operator working alone on a complex workstation can call an expert on demand. The expert guides them visually, in real time, as if they were right beside them.

30 days 02 hours 24 minutes 15 seconds